The issue was solved in 7 minutes. Excellent support.
Solved in 7 minutes
Took the time
Took the time to get it right!
Good first impression
Quick response to question, not customers yet so this was a good first impression!
Answered all questions
Smoothly answered all questions and concerns.
On time, on budget, great people
We have used Mobius Works for several custom reports and they do a fantastic job. On time, on budget, great people to work with! They really know their stuff.
Very friendly and fast as always!
Correct and on time
Work done correctly and on time.
Responded quickly and even though, not with the answer i sought, was understandably [sic] and handled to the best of your ability. I appreciate the quick response and promise to follow up...
Got an answer within hours.
Quick response and resolution - thank you!
Superb communication and query resolving skills
Very quick response with the correct resolution
Got a very quick response with the correct resolution and some courtesy follow up emails. Thanks for doing a great job.
Worked the first time
All worked exactly as specified first time and very smoothly. Kept up to date at all stages.
Completed quickly and thoroughly
As always, team Mobius delivers! Project completed very quickly and thoroughly! Well done!
Knew resolution for my exact problem
Mobius knew EXACTLY why I was having the problem. Once I followed the directions, it worked perfectly!!! Thanks
Got it right the first time
The team at Mobius was smart and professional. They had a quote to me right away and worked with me to make sure all of my requirements were doable. My custom report was designed on time and what’s more the report was done right the first time. I have worked with programming companies before and was expecting to go back and forth several times until what I originally requested was created, but Mobius got it right the first time. Very awesome. I will definitely use them again and would recommend them to anybody needing a custom ConnectWise report.
Sets expectations well
[Mobius] is always friendly, professional, and sets expectations well.
Prompt and efficient
Mobius staff are great to work with: prompt and efficient. Quick to resolve the issue and always professional!
Thanks for your help
Provided info what i asked for...thanks!! For your help!!
Professional, timely, and focused on quality
Mobius Works has a truly amazing team and we have enjoyed becoming partners. I can appreciate that the task we gave Mobius was difficult and unprecedented, and your team gladly accepted the challenge without hesitation.
My senior engineers had some initial concerns when ConnectWise recommended Mobius Works for this project. During a series of integration calls, your professionalism and expertise was apparent, and it became obvious we made the right decision. The Mobius team members have been prompt, responsive, and thorough with their communications and most important - completed the project on time. I would absolutely recommend Mobius Works to any business looking for a firm that is professional, timely, and focused on quality.
The quality of the conversation and knowledge of the CW product was very helpful.
Accurate and timely
Accurate and timely
Saved endless hours of work
Mobius jumped on this ticket like it was on fire and told me about [an option] that has saved me endless hours of [work]. Thank you!
We would definitely recommend them to anyone
We absolutely love our relationship with them!
Mobius Works is not only familiar with ConnectWise (CW), they too use CW to help run their own business. So it was a natural fit when we found Martina from Mobius Works who has helped us with CW consulting as well as creating custom reports for us.
[They have] has been absolutely fantastic to work with! Very knowledgeable about CW and able to create all the custom reports we needed quickly and with all of the detail that we needed...very friendly and helpful, and good communicators.
We would definitely recommend them to anyone and look forward to continuing to work with them!
Fast and thorough
Fast turn around and good phone consult on use of implemented tool.
Refreshing change in the world of IT
We are pleased with both the product improvements and your team’s ability to provide great support...To receive this type of customer service and responsiveness is a refreshing change in the world of IT. I am definitely a raving fan! Keep up the good work!
Patient and went through everything
[Mobius Works] did a fantastic job working with us as we ran into some issues with incorrect login information. [They were] patient and went through everything we needed to complete installation once we had correct credentials.
Left us confident
Clear and understandable for us and seeing a working [batch] of an invoice during the session left us confident we can replicate on our own!
Great to work with
Great to work with....With help from the developers[, they] were able to help us get an issue resolved...thank you!!
Very helpful, and knowledgeable
Handled my questions immediately! Rocked it! or Rocked IT!
Best Support in 15 years
I have to say, I have been in IT Services for 15 years now, and honestly, [ConnectWise and Mobius Works] have the best support experience I never had. Thanks!!
Really impress [sic] by knowledge and accessibility and schedule...really professional.
Helped resolve issue quickly.
Very professional and excellent support
Excellent support from 1st contact...through the developers and everybody involved... Thank you all for your efforts and time on this... The development team worked to resolve and were very professional in every email and worked diligently to reproduce the errors in house. It looks as though it was 100% on my side...[but] thank you for your excellent support...[and] for all your help.
Got the info I needed
I got the info I needed to fix the problem :)
Answers and explanations were very straightforward.
Super fast response
Super fast response and explanation of problem and solution.
Best and easiest Integration
Just playing with this [QuickBooks Online integration] a tiny bit makes me happy. This looks like one of the easiest & best CW integrations I have played with to date. Please pass on my thanks to your team!
My experience was great because I received a prompt response.
Problem was solved quickly!